PRIVACY POLICY

1. Introduction

Enhance Clinic Rooms (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, and protect your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

Enhance Clinic Rooms The Taff Vale Wellness Centre Richard Street Pontypridd CF37 4NP

Email: Treatments@EnhanceClinicRooms.co.uk Tel: +44 1443 704000 Website: www.EnhanceClinicRooms.co.uk

We are the data controller for the personal information you provide to us.

3. What Information We Collect

We may collect the following personal data:

  • Full name
  • Email address
  • Phone number
  • WhatsApp number
  • Booking and appointment details
  • Treatment history and health information relevant to your care
  • Payment information (we do not store full card details)
  • IP address and browsing data via cookies
  • Communications you send us via email, phone, WhatsApp or social media

4. How We Collect Your Information

We collect information when you:

  • Complete a booking or enquiry form on our website
  • Contact us by phone, email or WhatsApp
  • Follow or message us on Instagram or Facebook
  • Visit our website (via cookies and analytics)
  • Attend an appointment at our centre

5. How We Use Your Information

We use your personal data to:

  • Process and manage your bookings and appointments
  • Provide the treatments and services you have requested
  • Send appointment reminders and follow-up communications
  • Respond to your enquiries
  • Send you offers and promotions where you have given consent
  • Improve our website and services
  • Comply with legal and regulatory obligations

6. Legal Basis For Processing

We process your data under the following lawful bases:

  • Contract — to fulfil your booking and provide services
  • Legitimate Interests — to manage our business and improve our services
  • Consent — for marketing communications and non-essential cookies
  • Legal Obligation — where required by law

Where we process special category data (such as health information relevant to treatments) we do so with your explicit consent.

7. Health & Treatment Data

As a beauty and aesthetics clinic we may collect and process health-related information necessary to provide safe and appropriate treatments. This data is treated with the highest level of confidentiality and is only accessed by relevant staff involved in your care.

8. Marketing Communications

We will only send you marketing emails, texts or WhatsApp messages if you have given us your consent to do so. You can opt out at any time by:

9. Sharing Your Information

We do not sell your personal data. We may share it with:

  • Booking or practice management software providers
  • Payment processors
  • IT and website support providers
  • Social media platforms (Facebook, Instagram) where you interact with us
  • Legal or regulatory authorities if required by law

All third parties are required to handle your data securely and in accordance with UK GDPR.

10. Data Retention

We retain your personal data only for as long as necessary:

  • Booking and treatment records — up to 7 years (for legal and insurance purposes)
  • Marketing data — until you withdraw consent
  • Website analytics data — as per our cookies policy

11. Your Rights

Under UK GDPR you have the right to:

  • Access — request a copy of your personal data
  • Rectification — ask us to correct inaccurate data
  • Erasure — request deletion of your data where applicable
  • Restriction — ask us to limit how we use your data
  • Portability — receive your data in a portable format
  • Object — object to processing based on legitimate interests
  • Withdraw Consent — at any time where consent is the legal basis

To exercise any of these rights please contact us at: Treatments@EnhanceClinicRooms.co.uk

We will respond within 30 days.

12. Complaints

If you are unhappy with how we have handled your data you have the right to lodge a complaint with the UK’s data protection authority:

Information Commissioner’s Office (ICO) Website: www.ico.org.uk Helpline: 0303 123 1113

13. Third Party Links

Our website may contain links to third party websites including Facebook and Instagram. We are not responsible for their privacy practices and encourage you to read their own privacy policies.

14. Changes To This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised date. We encourage you to review this policy periodically.

15. Contact Us

For any questions or concerns about this Privacy Policy please contact:

Enhance Clinic Rooms The Taff Vale Wellness Centre Richard Street Pontypridd CF37 4NP

Email: Treatments@EnhanceClinicRooms.co.uk Tel: +44 1443 704000 WhatsApp: +44 7939 383956 Website: www.EnhanceClinicRooms.co.uk